How do I order a Lunar Camera Strap?
Simply go to the Shop button at the top right hand side of the page and choose a strap, then click Add to Basket. You can choose multiple straps or a few of the same strap if you’d like! Then go to your Shopping Cart and click Checkout. We’ll need your billing and delivery details in order to process the order so make sure you fill in all the details. You then have the choice of paying with a credit card via PayFast, or you can choose EFT to receive the bank details when you click Place Order. As soon as we have received payment we will dispatch your Lunar Strap to ensure you get it as soon as possible!
Alternatively, you can email email@example.com with your order and we will make sure you get sorted!
What if the strap I want doesn't have an Add to Basket button?
If you hover over a certain strap and it says Read More rather than Add to Basket, it is unfortunately most likely sold out. You can email us at firstname.lastname@example.org to double check or to preorder if you’d like to make sure you get one from the next batch!
How long is a Lunar Strap?
See the diagram below for the dimensions of Lunar Straps. The straps are handmade so can vary slightly, but are adjustable and can accommodate a number of lengths.
How much does shipping cost?
We offer four different delivery methods: 1) Free delivery on orders over R350. 2) R50 delivery fee on orders under R350 to major centres throughout South Africa. 3) R99 delivery fee on orders under R350 to outlying areas throughout South Africa. If you are unsure of what selection your delivery address falls under, please send us an email so we can confirm for you prior to placing your order. 4) Local collection in Cape Town city. Email to arrange.
Where do you ship to?
We ship to all major centres throughout South Africa! Free shipping on orders over R350.
How can I get a Lunar Strap if I live outside of South Africa?
We are working towards offering international shipping in future, but unfortunately do not offer this service at the moment. We want to ensure you can get your hands on a Lunar Strap so please email us at email@example.com and we will try and make a plan for you, however it will be at an additional cost.
What if I fall outside of the free delivery areas?
Simply email firstname.lastname@example.org or use the contact form so that we can ensure you get your Lunar Camera Strap. It might incur some additional shipping costs.
When will I receive my strap?
You should receive your Lunar Strap within 7 working days from when the payment is received. This time can vary depending on how busy the couriers are and where you are based in South Africa.
My strap hasn't arrived, what do I do?
Oh dear, we’re sorry to hear that. It could be that the couriers are a bit overloaded, but please get in touch so we can see where it is on its journey. We can also send you your tracking number so you can stay up to date:) You can find our contact details here.
What if I want to order a sold out strap?
We are always busy with a new batch of Lunar Straps to keep up with demand, so simply email email@example.com or use the contact form to pre-order or to find out where else you might find the Lunar Strap you’re looking for!
Where else can I find a Lunar Strap?
Various Lunar Straps products are currently stocked at Orms Direct (CPT), Cameratek (DUR, CPT, JHB), Outdoor Photo (PTA), Takealot, DigiTravel (St Lucia, KZN), and Hoedspruit Photographic (LP). Our Yoga Straps are available at Unraveled Yoga (CPT), Yogalife (CPT), and The Peace and Love Club (CPT). You can get in touch with them directly if you’d like to see them for yourself. They also might have straps that are sold out on our website!
Is there a warranty on my Lunar Strap?
There is a 1-Year Warranty on your Lunar Strap for manufacturers faults. Email us for any questions.